Questions before you buy, or something not working after: both land in the same place. We usually reply within one to two business days, and there’s no such thing as a silly question here.
Already bought, and stuck? The support page has the three usual culprits, and one of them is the answer about nine times in ten. It’s faster than waiting on us.
Otherwise, tell us what’s going on below. If it’s about an order, say which product you bought and which app you’re using. A screenshot beats a paragraph nearly every time.